Shipping Costs

Within Australia:

Standard postage - $9.00 Flat Rate (Australia Post)

Express postage - $12.50 Flat Rate (Australia Post)

Free shipping on orders over $100

New Zealand:

$11-25 depending on weight of parcel

International:

We don't ship outside of Australia and New Zealand at this time.

When will my order arrive?

We always endeavour to get orders out as soon as possible. Please allow 1-5 business days to process your order (typically closer to 2 days). This excludes weekends and public holidays (we are located in Victoria, Australia and observe all Victorian public holidays).

All orders are sent with Australia Post tracking. You will receive your tracking number via email once your order information has been received by Australia Post.

Shipping times vary based on Australia Post timelines. You can check out current Australia Post shipping times here.

You can view our manufacturers care instructions here.

When cross stitching, we always like to keep in mind that prevention is better than a solution. This means it is always easier to prevent your work from being soiled, than it is to find a way to clean it.

Some handy tips we like to use:

• Always wash your hands before stitching.
• Use a grime guard (a fabric covering around the edges of your fabric) when stitching. Even with clean hands, it's amazing how much natural oil can be transferred while holding your project. It's best to have as little contact with the fabric as possible to ensure it remains clean.
• Cover your project when not being used, or store in a clean, closable craft bag to ensure it is free from dust and other contaminants.
• If using a hoop to stitch, always remove it if taking an extended break (more than 24 hours) from stitching.
• Have a clean work area to avoid any accidental marks ending up on your fabric (parents of small children: feel free to ignore this advice!)
• Avoid eating and drinking while stitching. However, some of our customers have come up with unique ways of getting around this. Using tongs or chopsticks to eat your doritos sounds pretty good to us!

WHAT ARE 'DYED EFFECTS' AND 'DESIGNER' FABRICS?

Dyed effects fabrics are printed with a pattern that is designed to look like it was dyed by hand. Designer fabrics are also printed, and allow us to print fun patterns and colour combinations. The fabric is printed on one side, and the back of the fabric is white.

CAN I REQUEST OUT OF STOCK FABRIC?

Yes! If you see something on the website you like but is unavailable, we are happy to order it in for you.

We can preorder quantities of 50x90cm or 90x100cm and payment must be made upfront.

It can take up to 8 weeks for your order to arrive, as the fabric is printed and shipped from the UK. To organise your request, please get in touch.

Please note we can only supply fabrics shown on our website, and cannot print custom colours or pictures.

CAN I REQUEST SWATCHES?

Unfortunately not. Most of our fabric is printed on demand so we do not have any spare fabric to cut.

IS THERE ACCESS TO YOUR WAREHOUSE?

No unfortunately, we do not operate a retail space.

DO YOU SELL CROSS STITCH PATTERNS?

We don't, but check out our sister site Spruce Craft Co. where there are hundreds of unique and modern PDF download patterns to choose from.

WHAT DOES THE 'COUNT' OF A FABRIC MEAN?

'Count' basically means 'holes per inch'. 14 count aida will have 14 holes per inch and allow for 14 cross stitches across. 18 count aida will have 18 holes per inch, therefore the size of the stitches and the entire design will be smaller than a 14 piece design.

WHAT IS THE DIFFERENCE BETWEEN AIDA AND EVENWEAVE?

Aida is the easiest fabric to use due to the clear, visible holes to stitch through and the stiffness of the fabric. When you stitch, you simply stitch 'by square'. Eg. 3 squares equals 3 stitches. The most popular choice of aida fabric is 14 count.

Evenweave is a more challenging fabric as it is softer and has a finer weave, with less visible holes. The finish of evenweave tends to be very smooth (as though you have stitched on regular fabric). When you stitch with evenweave, you stitch over two threads, missing every second hole. This means that when you stitch on 28 count fabric, the design will be the same size as if you stitched on 14 count aida. Evenweave is great for fractional stitches and allow for a lot of detail in your work.

Size comparisons:

• 11 count aida = 22 count evenweave

• 14 count aida = 28 count evenweave (most popular)

• 16 count aida = 32 count evenweave

• 18 count aida = 36 count evenweave

IMPORTANT INFORMATION

All our fabrics are cut by hand, so please allow for a size difference of 1-2cm on all fabric pieces. There may be a slight colour difference from the fabric shown on your screen. This is due to individual monitor settings and slight differences in dye lots. We always attempt to portray the closest possible colours.

Information on placing a custom order can be found here.