CLICPOSTAGE and SHIPPING
Please allow 3-4 business days for your orders to be processed. You will receive a confirmation once your order is ready to be shipped.
We use Australia Post standard and express parcel delivery. You will receive an email from Australia Post with your tracking number.
*Update* Please allow additional postage time as Australia Post are currently experiencing delays.
RETURNS & EXCHANGE POLICY
For change of mind purchases, we are more than happy to refund or exchange on undamaged, re-saleable items. Please contact us for return details. Please note that change of mind purchases must be returned at the buyers expense.
For faulty products, we offer a full refund or replacement, including postage costs. We will work with your to rectify any issues so please don't hesitate to get in touch!
HOW DO I CARE FOR MY FABRIC?
Please review the fabric care details outlined by the manufacturer.
WHAT DOES THE 'COUNT' OF A FABRIC MEAN?
'Count' basically means 'holes per inch'. 14 count aida will have 14 holes per inch and allow for 14 cross stitches across. 18 count aida will have 18 holes per inch, therefore the size of the stitches and the entire design will be smaller than a 14 piece design.
WHAT IS THE DIFFERENCE BETWEEN AIDA AND EVENWEAVE?
Aida is the easiest fabric to use due to the clear, visible holes to stitch through and the stiffness of the fabric. When you stitch, you simply stitch 'by square'. Eg. 3 squares equals 3 stitches. The most popular choice of aida fabric is 14 count.
Evenweave is a more difficult fabric as it is softer and has a finer weave, with less visible holes. The finish of evenweave tends to be very smooth (as though you have stitched on regular fabric). When you stitch with evenweave, you stitch over two threads, missing every second hole. This means that when you stitch on 28 count fabric, the design will be the same size as if you stitched on 14 count aida. Evenweave is great for fractional stitches and allow for a lot of detail in your work.
Size comparisons:11 count aida = 22 count evenweave
WHAT ARE 'DYED EFFECTS' AND 'DESIGNER' FABRICS?
Dyed effects fabrics are printed with a pattern that is designed to look like it was dyed by hand. Designer fabrics are also printed, and allow us to print fun patterns and colour combinations. The fabric is printed on one side, and the back of the fabric is white.
MY FABRIC IS STIFF! IS THIS NORMAL?
Yes. Many cross stitching fabrics (mostly aidas) are highly processed and can crease easily. This makes stitching easier as you can see the fabric squares more clearly. This fabric will soften over time and with the heat from your hands as you work and by the end of you project, the fabric will be much softer. Evenweaves are typically very soft and do not change much throughout the stitching process.
CAN I REQUEST SWATCHES?
Unfortunately not. Most of our fabric is printed on demand so we do not have any spare fabric to cut.
CAN I REQUEST FABRIC?
Yes! If you see something on the website you like but is unavailable, we are happy to order it in for you. The minimum quantity for a order is 100x90cm and may take 6-8 weeks for your order to arrive, as the fabric is printed and shipped from the UK. To organise your request, just get in touch (please note we can only supply fabrics shown on our website, and cannot print custom colours or pictures).
IS THERE ACCESS TO YOUR WAREHOUSE?
No unfortunately, we do not operate a retail space.
DO YOU SELL PATTERNS?
We don't, but check out our sister site Spruce Craft Co. where there are hundreds of unique and modern PDF download patterns to choose from.
All our fabrics are cut by hand, so please allow for a size difference of 1-2cm on all fabric pieces.
There may be a slight colour difference from the fabric shown on your screen. This is due to individual monitor settings and slight differences in dye lots. We always attempt to portray the closest possible colours.
GET IN TOUCH
You can contact us via phone on 0435 847 553 or email us at firstname.lastname@example.org. You will likely need to leave a voicemail but we always try to get back to all messages within 2 business days (email is often much faster).