All goods remain the property of Sew it All Australia until full payment is received.
Any products which are offered on a “sale or return” basis must be paid for or returned within 21 days of receipt of goods.
Goods once dispatched are not insured by us as the supplier and tracking may not be provided on smaller items. If goods are not received by you but have been dispatched by us in good faith, then a replacement will be entirely at our discretion. Regular Postage costs of less than $7.70 within Australia are not generally provided with tracking numbers. Should you require Tracking or Registered Post (at an additional charge) please contact/email us as soon as you have placed your order.
We specialise in only the finest counted needlework fabrics and associated products and we want you to be happy with your purchase from us. We guarantee to refund the cost of the product purchased or replace your order if you are not happy with the goods you have purchased (excluding postage costs). ** Please Note – If fabric is ordered with with “Opalescent Finish”, this is “made to order”, and as such this product must be “not as described” or actually “faulty” before any refund is considered. Simply return the goods to us in the condition they were received within 21 days of receipt of goods (please report any damage or problems within 7 days).
We are passionate about our products and aim to deliver excellent, friendly and knowledgeable customer service. If you do not find the fabric or product you were looking for please contact us and we will aim to help you in a friendly, helpful manner.
Sew It All Australia
P.O. Box 9361
Port Macquarie NSW 2444
ABN: 65 822 424 572